whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnotliveuptothemanufacturer’s(36)______forit,thefirststepistopresenttheguaranteeatthestoreofpurchase.inmostcases,thisactionwill(37)______results.however,ifitdoesnot,therearevariousmeanstheconsumermayusetogainsatisfaction.asimpleandmonmethodusedbymanyconsumersistoplaindirectlytothestoremanager.ingeneral,the“higherup”theconsumertakeshisorher(38)______,thefasterheorshecanexpectittobesettled.insuchacase,itisusuallysettledintheconsumer’sfavor,(39)______heorshehasajustclaim.
consumersshouldplainin(40)______wheneverpossible,butiftheycannotgettotheplaceofpurchase,itis(41)______tophoneorwritetheplaintinaletter.plainingisusuallymosteffectivewhenitisdonepolitelybut(42)______,andespeciallywhentheconsumercandemonstratewhatiswrongwiththeitemin(43)_________.ifthiscannotbedone,(44)______________________________________..thestoremanagermayadvisetheconsumertowritetothemanufacturer.ifso,(45)_______________________________________.butifapoliteplaintdoesnotachievethedesiredresult,theconsumercangoastepfurther.(46)_________________________________________________.
36.【解析】claim。从manufacturer’s这个所有结构可知所填词为名词,而且可以和介词for搭配。另外,liveupto和所填词构成动宾搭配,liveupto意为“遵守(诺言、原则等),符合”。句中的or表示:faulty和or后面的部分是选择*并列关系。那么,consumer买的商品可能有瑕疵或者不像manufacturer标榜得那么好。claim作名词时常和for搭配,for后面的it指代的是anitem。
37.【解析】produce。空前will限定所填词为一原形动词,并在句中作谓语,和results构成动宾搭配。主语thisaction是指上句中的presenttheguaranteeatthestoreofpurchase,在很多情况下,这种方式都比较有效。表示“产生好的效果”的搭配有produce/bringabout/bear/give/yield(good)results。
38.【解析】plaint。从ingeneral(一般而言)可知,这句话是对上一句的进一步说明,所填词很可能和上一句中的关键词plain有关,而且作空后settled的宾语。settle暗含“解决(棘手的或令人不愉快的事情)”。plaint是plain的名词形式,takeone’splaint意为“抱怨”,等同于plain。
39.【解析】assuming。空前的句子结构已完整,所以本空应填一“动词+ing”,即现在分词作伴随状语。
40.【解析】person。inperson意为“亲自,本人”,为固定短语。空后的转折句butiftheycannotgettotheplaceofpurchase...tophoneorwritetheplaintinaletter起提示作用。
41.【解析】acceptable。空前的itis及tophone…表明本空中应填一形容词。考生应注意:短文听写中若出现itis/wastodo结构时,所填词往往为以?able结尾的形容词。
42.【解析】firmly。所填词前面的but表示“尽管…还是…”,所填词和politely应该词*相同,但意义相对。短文听写中的副词往往以?ly结尾。
43.【解析】question。inquestion为固定搭配,意为“正在谈论的”,修饰theitem。在文章语境中,正在谈论的商品也就是向经理抱怨的商品。
44.【*】theconsumerwillsucceedbestbypresentingspecificinformationastowhatiswrong,ratherthanbymakinggeneralstatements
【mainpoints】theconsumerwillsucceedbypresentingspecificinformation,butnotbymakinggeneralstatements
45.【*】theconsumershoulddothis,statingtheplaintaspolitelyandasfirmlyaspossible
【mainpoints】theconsumershoulddothis,statingtheplaintpolitelyandfirmly
46.【*】sheorhecanthreatentotakethesellertocourtorreportthesellertoaprivateorpublicorganizationresponsibleforprotectingconsumersrights
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